Patient information | Midvale Family Doctors

Appointment Types

Regular Consults: This would last approximately 10-15 minutes and usually involves 3 or less issues to be resolved.

It does NOT include mental health issues which would require longer appointments

Long Consults: Last up to 30 minutes: for Mental health concerns or multiple concerns

Care Plan: Long Consults by default. Medicare only allows you to have one care plan in 12 months

This is for chronic conditions that have been present for at least 6 months or expected to last at least 6 months.

Workers Compensation: This is for work-related injuries. Please bring your claim number from your insurance or employer. Invoices are paid by the worker until there is a claim number available.

The same applies for Motor Vehicle accidents.

Mental Health Consults Require long consult/double appointment to enable proper management

Procedures eg. Iron infusion, Cutting out of skin lesions or lumps, in-growing toenail removal, implanon removal and or insertion, etc Private fees apply apart from the consultation fee. Please check with your GP.

Please see your Doctor for an initial consult to plan and discuss the procedure and costs before booking any procedure.

Please Note that Bulk billing does NOT apply for procedures and the appointment during which the procedure is done. This means if you are normally bulk billed for consults, once a procedure has to be undertaken, that particular consult and procedure undertaken can not be bulk billed.

Medicare rebates apply for the duration of the appointment of the procedure BUT no rebates apply for the procedure itself. The procedure costs cover the consumables used eg Local anaesthetic , sterilization of materials and instruments etc

Bulk Billing applies only to eligible persons for consults that DO NOT involve procedures.

Please check with reception or your doctor if you are uncertain or need clarifications.

Results:

Reception staff can not give results under any circumstances. They are not trained to interpret results or recommend treatment.

Please book to see your doctor to discuss results. You will usually receive an sms when your non urgent results are ready.

Your GP will call you for any urgent results. You can request physical copies of your results when you see the doctor. We are unable to email results.

Email:

You can send us an email through our address info@midvaledoctors.com.au

Please allow 72 hours for a reply. If it's urgent, please call reception.

Interpreter Service:

Please speak to reception to discuss this before your appointment.

Complaints:

Please email us through the address above or call to speak with the Practice Manager.

We are keen to resolve all issues of concern.

Suggestions:

Can also be emailed or written and put in the suggestion box at reception.

We are happy to hear from you in our effort to improve our partnership with you to achieve good health.

We encourage you to check how your doctor is going for time on arrival for your appointment. We make every conscious effort to keep to time however this can be quite unpredictable due to the nature of health concerns. Some appointments can go from routine to emergent which may cause significant delays to others and sometimes appointments are interrupted to attend to emergencies that come through. We crave your understanding on this. There is never a delibrate attempt to keep anyone waiting unnecessarily.